Operations Process & Technology Consultanct Services. We understand that insurance and reinsurance practitioners can only provide the best service to their Clients and stakeholders if their own systems and processes are optimized for efficiency and effectiveness.
Our focus is on helping organisations streamline their processes and practices, not just their technology. We believe that only good processes should underpin and drive your technology, ensuring that your insurance operations run smoothly and deliver an effective and valued solution for your Clients.
The London Market process can be complex. It was once said that we do a very inefficient process very efficiently. We can help you navigate your way through these complexities.
Unless the original process is a good one any automation added to it will simply make it automatically a bad process.
Conversely the seemingly most inefficient system can often offer the most flexible and client focused mechanism for delivering service.
Insurance and reinsurance practitioners can only provide an effective and efficient service to its client and stakeholders if their own systems are effective and efficient.
Systems are not simply the computers, telephones, tablets and other technological aids, they are also an organisations processes and practices.
Over the past 30 years the insurance market has seen wholesale change in its processes and practices. This has been very much moved in fits and starts with the various modernisation programmes of work.
Many changes have been implemented with little thought to the overall process, meaning that some good processes have fallen away whilst s
Over the past 30 years the insurance market has seen wholesale change in its processes and practices. This has been very much moved in fits and starts with the various modernisation programmes of work.
Many changes have been implemented with little thought to the overall process, meaning that some good processes have fallen away whilst some bad ones have been maintained; there is a real danger this will happen again with the current crop of modernisation initiative.
James is a broker Operations and Technology Specialist with nearly 40 years experience primarily operating in and around the London Insurance and Reinsurance Market.
James has a business biased background with significant operations, broking support and technological exposure. This gives him a unique insight into the use of process, proc
James is a broker Operations and Technology Specialist with nearly 40 years experience primarily operating in and around the London Insurance and Reinsurance Market.
James has a business biased background with significant operations, broking support and technological exposure. This gives him a unique insight into the use of process, procedure and especially technology within an organisation.
In excess of 25 years experience in drafting slips, MRC's, clauses, wording together with checking, auditing and validating from a technical/compliance standing. Since stopping drafting, James has been a member of the oversight group of the MRC structure, leading to currently Chairing the oversight.
James' understanding of the market operations/technology, its challenges and idiosyncrasies means that he can offer a business full and frank opinions and solutions, with a full understanding of what it is to actually use new processes and procedures.
The ability to develop the day to day processes together with extensive front end operational experience in selecting, testing and implementing new technologies mean that a true “end to end” solution is possible.
James generally uses the tag line : Business process MUST drive technology NOT technology driving business process.
He is available to help answer your questions, provide advice, and guide you through the London Market insurance process.
Currently this is just me, here to help and offer a view. This is not (yet) a commercial venture.
This is a place where I share my thoughts and views and it should be stressed these are my personal views.
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Reinsurance, technical back-up, market change (BP2 etc), Contract Certainty, eTrading, eAccounting, MRC, clause drafting, back office support, system testing and implementation, change management, technology selection, project management, change and project oversight.
Experienced committee and Board member.