Operations Process & Technology Consultancy Services
Operations Process & Technology Consultancy Services

Insurance Operations Consultancy Services

Insurance Operations Consultancy ServicesInsurance Operations Consultancy ServicesInsurance Operations Consultancy ServicesInsurance Operations Consultancy Services

Helping your business navigate the evolving landscape of the London Market by implementing robust data standards and optimizing the insurance process in your (re)insurance operations through expert technology consultancy.

Insurance Operations Consultancy Services

Insurance Operations Consultancy ServicesInsurance Operations Consultancy ServicesInsurance Operations Consultancy ServicesInsurance Operations Consultancy Services

Helping your business navigate the evolving landscape of the London Market by implementing robust data standards and optimizing the insurance process in your (re)insurance operations through expert technology consultancy.

Operations Process & Technology Consultancy Services

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Efficient and Effective Insurance Systems

Operations Process & Technology Consultancy Services. We understand that (re)insurance operations can only excel when insurance practitioners optimize their systems and processes for efficiency and effectiveness. Our focus is on helping organizations streamline their insurance processes and practices, not just their technology. We believe that sound processes should drive your technology, ensuring that your London Market operations run smoothly and deliver an effective and valued solution for your clients. The complexities of the London Market process can be daunting. It has been said that we execute a very inefficient insurance process very efficiently. We can guide you through navigating these complexities while adhering to data standards.

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Only Good Processes Should Be Automated

Unless the original insurance process adheres to established data standards, any automation added to it will simply make it an automated bad process. Conversely, the seemingly most inefficient system in the London Market can often provide the most flexible and client-focused mechanism for delivering (re)insurance operations.

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Why Operations Process & Technology Consultancy Services

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Effective & Efficient

Effective & Efficient

Effective & Efficient

Insurance and reinsurance practitioners can only provide an effective and efficient service to their clients and stakeholders if their own systems are effective and efficient. These systems encompass not only the computers, telephones, and tablets but also the processes and practices that define the insurance process. Moreover, adhering t

Insurance and reinsurance practitioners can only provide an effective and efficient service to their clients and stakeholders if their own systems are effective and efficient. These systems encompass not only the computers, telephones, and tablets but also the processes and practices that define the insurance process. Moreover, adhering to data standards is crucial for optimizing (re)insurance operations, particularly within the London Market. This is where technology consultancy plays a vital role in enhancing operational efficiency.

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Market Change

Effective & Efficient

Effective & Efficient

Over the past 30 years, the insurance market, particularly within the London Market, has experienced wholesale changes in its processes and practices. These changes have occurred in fits and starts, largely influenced by various modernization programs aimed at improving (Re)Insurance operations. While many changes have been implemented, t

Over the past 30 years, the insurance market, particularly within the London Market, has experienced wholesale changes in its processes and practices. These changes have occurred in fits and starts, largely influenced by various modernization programs aimed at improving (Re)Insurance operations. While many changes have been implemented, there has often been insufficient consideration of overall processes, resulting in the unfortunate loss of some effective insurance processes while retaining ineffective ones. As we move forward with the current modernization initiatives, there is a genuine risk that this situation could repeat itself unless we emphasize the importance of Data Standards and strategic technology consultancy.

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Expert Advice

Effective & Efficient

Expert Advice

James is a broker Operations and Technology Specialist with nearly 40 years of experience primarily in the London Market, focusing on Insurance and Reinsurance Operations. With a business-biased background, he possesses significant expertise in operations, broking support, and technological advancements. This unique blend provides him wit

James is a broker Operations and Technology Specialist with nearly 40 years of experience primarily in the London Market, focusing on Insurance and Reinsurance Operations. With a business-biased background, he possesses significant expertise in operations, broking support, and technological advancements. This unique blend provides him with valuable insights into utilizing process, procedure, and especially technology within an organization. 


With over 25 years of experience in drafting slips, MRCs, clauses, and wording, along with checking, auditing, and validating from a technical and compliance standpoint, James has established himself as a key player in the field. Since moving away from drafting, he has been an active member of the oversight group of the MRC structure and currently chairs this oversight group. 


James' profound understanding of the challenges and idiosyncrasies within the London Market means that he can offer businesses candid opinions and solutions, fully aware of the practical implications of implementing new processes and procedures. His ability to refine day-to-day processes, combined with extensive front-end operational experience in selecting, testing, and implementing new technologies, ensures that clients receive a true 'end-to-end' solution. 


James often emphasizes that business processes MUST drive technology, NOT the other way around. He is available to answer your questions, provide advice, and guide you through the complexities of the Insurance Process, ensuring alignment with Data Standards and effective Technology Consultancy.

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Always Happy To Discuss

Currently, this is just me here to help and offer a view on the evolving landscape of (re)insurance operations. This is not (yet) a commercial venture. This platform serves as a space where I share my thoughts and insights, particularly regarding data standards and the insurance process within the London market. It's important to emphasize that these are my personal views. Please fill out the form with any questions you have about finding the right coverage for your needs or how technology consultancy can enhance your operations!

Operations Process & Tech Consultancy Services

james.livett@optecs.co.uk

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James Livett

In the realm of (re)insurance operations, I specialize in areas such as reinsurance, technical back-up, and adapting to market change (BP2 etc). I focus on ensuring contract certainty through effective eTrading and eAccounting practices, while aligning with industry Data Standards. My expertise extends to MRC, clause drafting, and providing back office support. I also handle system testing and implementation, alongside change management and technology selection. My role encompasses project management and overseeing change initiatives within the London Market. Additionally, I serve as an experienced committee and Board member, contributing to strategic discussions on technology consultancy.

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